What to do when the laptop screen does not work
Describe the picture fault
A completely black screen, faint image, flicker when moving the lid, coloured lines and physical cracks point to different causes.
Try an external monitor
An external picture confirms that the computer starts, but it does not prove that the panel itself is the only faulty part.
Avoid further damage
Do not press a cracked panel or repeatedly move a lid that makes the picture disappear, as the cable and hinges may be damaged further.
Choose the correct panel
Laptop displays differ in size, resolution, refresh rate, connector position and mounting. The exact model and panel code must be checked.
Checks you can do yourself
Before seeking help, note the exact model, photograph any error message and record what happened before the symptom appeared. It is safe to check the wall outlet, cable, external devices and backup status. Do not open batteries, power supplies or system boards without the correct tools and experience.
Common mistakes to avoid
Repeated restarts, random “repair” utilities, unsuitable chargers and hot-air drying after a spill often make recovery harder. If you hear crackling, smell burning, see a deformed case or know that liquid entered the device, shut it down and disconnect power immediately.
Information that helps a technician
Explain when the fault began, whether it appears under load and whether there was an impact, spill, update or previous repair. Bring the charger when power is involved. We preserve customer data by default and erase it only at the customer’s request or with consent when required for the work.
Reducing the chance of recurrence
After repair, follow cooling advice, avoid stressing connectors, install updates from trusted sources and keep important files in at least two independent locations. Periodic checks of temperature, drive health and backups help identify developing problems before a major failure.