Frequently asked questions
Fast diagnostics, clear price and repair by an experienced team in Vilnius.
Opening hours: Mon–Fri 10:00–18:00Sat 11:00–16:00
Frequently asked questions
Do I need an appointment?
No. Visit us at Savanorių pr. 40 without an appointment during opening hours: Mon–Fri 10:00–18:00, Sat 11:00–16:00. You do not need to call before coming.
How much does diagnostics cost?
Standard diagnostics costs €20. We confirm any different conditions before starting.
Will I know the price in advance?
Yes. We explain the fault, price and estimated time before the repair.
What warranty do you provide?
We provide a 6-month warranty for completed work.
Will the data on my device be preserved?
Yes. By default, we do not erase customer data and make every reasonable effort to preserve it. We erase data only at your explicit request or with your consent when necessary for the work. We recommend backing up important files before repair.
When will I know the final price?
We confirm the scope and final price after an initial inspection or diagnostics. We do not carry out additional work without your approval.
Are parts included in the listed price?
Where a price is marked as labour only, parts and materials are charged separately. We confirm the total before starting the repair.
How long does a repair take?
Many common jobs are completed usually the same day. Complex diagnostics, board repair or ordered parts can take longer, and we inform you before proceeding.
Should I back up my files before repair?
By default, we do not erase data stored on the customer’s device and make every reasonable effort to preserve it. We erase data only at the customer’s explicit request or with their consent when this is necessary to perform the work. If the device still works, we recommend backing up important files because a failing storage device can behave unpredictably.
Describe the problem
We usually reply within 1–6 hours. For urgent help, please call.