We want the warranty terms to be clear before you leave your device for repair. Below is a concise explanation of what the warranty covers, how to use it, and when it does not apply.
What the 6-month workmanship warranty covers
- The warranty applies to the work we performed: port replacement, soldering, cooling-system cleaning, thermal-paste replacement, chassis repair, screen or keyboard replacement, and other services carried out by our team.
- If the same fault returns within 6 months because of the work we performed, we inspect the device as a priority and correct the issue without charging another labour fee.
- If the warranty case is related to a newly installed part, the supplier warranty conditions also apply.
Warranty for new parts
- New parts are usually covered by a supplier or manufacturer warranty.
- The exact term may vary by part category, so the specific information is provided in the repair document, VAT invoice, or during order confirmation.
- Used parts or customer-supplied parts are covered only if that was explicitly agreed in advance.
How to use the warranty
- Visit us during business hours at Savanorių pr. 40, Vilnius, or contact us in advance if the device will be shipped from another city.
- It is helpful to have the repair document, VAT invoice, or at least the customer name, phone number, and approximate repair date.
- We first inspect the device and determine whether the fault matches the previous repair. If the case is confirmed as a warranty issue, the corrective work is completed without an additional labour charge.
When the warranty does not apply
- The warranty does not cover new faults that are unrelated to the previous repair.
- It also does not apply if the device was exposed to liquid, physically damaged, opened elsewhere, affected by power surges, malware, improper use, or poorly protected transport after the repair.
- Customer data, software, and personal files are not warranty items, so we recommend making backups of important data in advance.
