When to contact us
Windows will not start, freezes, shows a blue screen or fails after an update. The cause may be software or hardware.
We repair Windows while aiming to retain installed applications, settings and personal files, where the condition of the system allows. We choose a recovery method after checking Windows and the drive.
Opening hours: Mon–Fri 10:00–18:00Sat 11:00–16:00

Usually the same day.
Windows will not start, freezes, shows a blue screen or fails after an update. The cause may be software or hardware.
We check the drive, identify the cause and agree the recovery method and price. We then test startup and essential functions.
We aim to retain your applications, settings and files. Full preservation cannot be promised before assessment.
For laptops and desktop PCs when keeping your familiar working environment matters. We investigate startup errors, damaged system files, failed updates and driver conflicts. The repair method follows the cause rather than automatically replacing the system.
A compatible, running Windows installation may support a repair installation that retains apps, settings and files. If Windows cannot boot, we first assess startup repair options. Before actions that could affect data, we discuss a backup and the scope of work.
The Windows reset option “Keep my files” removes applications and settings. A restore point can also revert changes to programs and drivers. We agree the method first and do not perform a clean installation without your consent.
The agreed Windows recovery work and functional checks. The final labour price depends on the fault and work required and is confirmed beforehand. Replacement drives, licences and additional services are quoted separately.
Bring the computer and power adapter, and tell us about important applications and how the fault started. A login or BitLocker recovery key may be required. Usually completed the same day; we agree a longer timeframe if assessment or repairs are more complex.
We cannot guarantee that before assessment. It depends on the damage, whether Windows starts and the recovery method.
Yes. We check startup and drive health. Hardware faults require a separately agreed repair.
Yes. We assess updates, system files and drivers before selecting a repair method.
No. The aim is to repair your existing system. A clean installation is a separate service requiring your agreement.
No. This service does not include recovery from physically faulty drives. We report any drive fault before proceeding.
Labour costs €40–80, usually the same day. We confirm the final price and timeframe after assessment.
If recovery requires unlocking an encrypted drive, the owner must supply the recovery key. We do not bypass encryption.
Yes. We check startup, stability and functions related to the fault and report any remaining issues.
We usually reply within 1–6 hours. For urgent help, please call.